Or choose from the most frequently asked questions below.
Are you bonded and insured?
Yes — we are fully bonded & insured.
Do you use natural cleaning products?
Yes – majority of our cleaning products are all-natural; we can also provide 100% natural in any home that requires it. We value our client’s opinions and ensure to discuss their product needs prior to service.
Are you a pet-friendly cleaning company?
Yes – all of the Paradisal Bliss team members are comfortable with pets. However, if there are any special instructions regarding their care, we will ensure to add the proper notes to your client file.
What happens if my clean takes longer than the original quote?
We provide an estimate and range of time for all new homes requiring an initial service. The hours at the home are calculated upon completion of service and an invoice will be submitted shortly after.
What cities do you service?
Oakville, Burlington, Mississauga, Milton (Main Areas) + GTA for Commercial/Real Estate Services. We are open to expand and provide service further in the GTA – we ask all of our new or potential clients to feel free to submit a quote and reach out to Paradisal Bliss with their location and we will happily confirm if we are able to provide service.
Can I cancel or reschedule my cleaning service?
Yes – we understand that life happens. We do ask for 24-48 hour notices on any cancellations, we will be happy to reschedule for a later date.
Do I need to be home for my cleaning service?
No – we do not require anyone to be present during the service. Clients are welcome to provide us with a key for safekeeping, leave a key, lockbox code/door code or garage access. We will ensure to lock up upon completion of your service.
How many team members will service my home?
There will always be a team of 2 at your home. For larger homes we will send out additional team members if required for efficiency. The hours of a service are always divided by the number of team members working ex: 3 hours x 2 people = 6 hour service.
How do I pay for my cleaning service?
All clients will receive an invoice upon completion of their service to be paid upon receipt. We accept all methods of payment; cash, credit card, e-transfer & cheque.
Are their any cleaning services not provided?
Weight – We have a 20-30 lb. weight limit for safety reasons. We are open to moving smaller items such as; dining table chairs, small ottomans, etc. to clean underneath. If you’d like the underneath of any heavier furniture or appliances to be serviced, you’re welcome to move such pieces and we will be happy to clean under them upon request.
Heights – We are limited to a 2-foot or shorter step stool for safety reasons. Please keep in mind that in most cases, the very tops of kitchen cupboards are outside of our reach. Some high ledges and lighting fixtures are also out of our reach.
Clutter – We will work around any high cluttered areas to the best of our ability, as well as storage areas; underneath beds and tops of cabinets. We are always happy to customize your cleaning service, so please let us know if you’d like any additional add-ons.
Outdoor Areas – Our equipment isn’t designed for cleaning outside surfaces such as patios, decks, rough concrete floors, unfinished basements, garages, exterior windows, etc. If you can provide a broom, we’ll be happy to sweep out any of those areas upon request.
Pet Messes/Body Fluids – This includes, but is not limited to: litter boxes, pet messes, bird guano, blood, feces, urine, and overflowed toilets. Cleaning body fluids (including that of our furry friends) is something we do not do.
Mold – Some amount of pink/orange mildew, or even darker mold, is common in homes. Don’t worry – we can clean small amounts of mold. Large amounts of mold in shower areas, on walls, etc. can affect air quality and pose a safety issue. We aren’t able to clean in rooms that are heavily affected by mold, or in homes with heavy mold infestations.
Bugs – We apologize that we aren’t able to offer post-fumigation cleanings. We ask that any bug infestations or fumigation clean-ups be completed in their entirety before we enter a home.
Fireplaces – The soot/ash from a fireplace will damage our equipment, especially our vacuums. Simply provide a broom and dustpan, and we’ll be happy to sweep out the fireplace upon request.
Laundry – We do not offer any laundry services such as ironing or washing/drying your items.
Carpet Cleaning – We do not offer carpet-cleaning services but are happy to refer our contacts.
The Following Is A List Of Items We Do Not Clean – The inside of light fixtures, unreachable light fixtures, and window screens, or cloth/plastic blinds
Unless Specifically Requested, The Following Items Are Not Included In Your Clean – Interior of Dishwasher, Washing Machine, Dryer, Hood Fan, Oven, Fridge, Cabinets etc.
